GSM Fusion – Refund & Cancellation Policy
Effective Date: July 1, 2025
At GSM Fusion, we want you to feel confident when ordering our SIM unlocking services. This policy explains when you may be eligible for a refund or cancellation.
1. Cancellations
- Before Processing Begins: Orders may be cancelled only if the unlock process has not yet started.
- After Processing Starts: Once your order is with our supplier or in progress, it cannot be cancelled until completed.
To request a cancellation, contact us at support@gsmfusion.com with your Order # and IMEI.
2. Refund Eligibility – 100% Money Back Guarantee
You are eligible for a full refund if:
- We cannot provide an unlock code or method for your device.
- An unlock attempt is unsuccessful after you provide the required video proof (IMEI displayed + unlock code attempt).
3. Refund Exclusions (No Refunds If):
Refunds cannot be issued if:
- Incorrect information was submitted (IMEI, carrier, model, email, etc.).
- Your device is already unlocked, previously hardlocked (0 attempts left), stolen, blacklisted, or reported lost.
- You change your mind after the unlock code has been delivered.
- You cannot use the device on your intended carrier due to incompatibility (frequency bands, network support, etc.).
- You fail to follow the instructions provided.
- Unlock code/tool was delivered successfully but you decide not to use it.
4. Refund Process & Timeline
- If eligible, refunds are processed within 7 business days to your original payment method.
- You must submit your refund request within 90 days of order completion.
5. Contact Us
For cancellations or refund requests, please contact:
Customer Support
📧 support@gsmfusion.com
📍 Georgia, USA
